Responsible Gaming Policy – HotelAuroraH
At HotelAuroraH, we promote safe and responsible gaming. While most guests gamble responsibly, some may face challenges.
1. Commitment
- Gaming is intended for entertainment, not as a source of income.
- Age and responsible play rules are strictly enforced.
- Support tools and resources are available for guests who may need assistance.
2. Age Restrictions
- Access to casino services is limited to individuals of legal gambling age in the jurisdiction where HotelAuroraH operates.
- Valid government-issued identification may be required at entry.
- Underage gambling is strictly prohibited.
3. Guest Responsibility
We encourage guests to:
- Treat gaming as leisure, not income.
- Set personal time and spending limits before playing.
- Avoid chasing losses.
- Balance gaming with other resort activities such as dining, spa, and entertainment.
- Refrain from gaming if under stress, intoxicated, or otherwise impaired.
4. Self-Exclusion & Limits
HotelAuroraH offers responsible gaming measures for guests who request support:
- Self-Exclusion Programs – Voluntary restriction from casino access for a selected period.
- Play Limits – Tools to help track or limit gaming activity.
- Support Referrals – Guidance to independent organizations for professional help.
5. Staff Training
All casino staff are trained to recognize signs of problematic gaming behavior and provide respectful assistance and resources as needed.
6. Support & Assistance
If you or someone you know is experiencing difficulty managing gaming, we encourage seeking help from the following professional organizations:
- Gamblers Anonymous
- National Council on Problem Gambling
- Local responsible gaming helplines available in your region
7. Our Promise
- Maintain a safe, secure, and enjoyable environment for all guests.
- Protect vulnerable individuals through strict policies and awareness programs.
- Continuously review and improve our responsible gaming practices.
8. Contact
For more information about our Responsible Gaming Policy or available support programs, please contact:
Email: [email protected]